Loyalty Program

Crown Home Returns, Refunds & Replacement Policy

At Crown Home, we strive to ensure that every product you purchase meets our high quality standards. However, we understand that there may be instances where you need to return a product. Please review our policy below:

Replacement Policy:

  • Eligibility for Free Replacement: We offer free replacements for any products that arrive damaged or do not match the order placed. This policy is intended to guarantee your satisfaction with every purchase.
  • Notification Period: To be eligible for a replacement, you must notify our customer service team at info@crownhome.in within 48 hours of receiving your order. Please include your order details and a description of the issue.

Return and Refund Policy:

  • Return Request: If for any reason you are dissatisfied with your purchase and wish to return it, you must initiate a return request within 48 hours of receiving the product. We aim to make the return process as seamless as possible.
  • Return Charges: A nominal fee of Rs. 100 will be deducted from the refund amount to cover the costs associated with the return process.
  • Refund Process: Upon receiving the returned product at our warehouse and verifying its condition, we will process your refund. The refund, minus the return charge, will be credited to the original method of payment.
  • Refund Timeline: Please allow 7-10 days from the receipt of your returned product for the refund to be processed. We appreciate your patience during this period.

Additional Information:

  • Product Condition: To qualify for a return or replacement, products must be in their original condition, including packaging, documentation, warranty cards, manuals, and accessories. The product must be unused and not altered in any manner.
  • Contact Information: For any queries or assistance with your return, replacement, or refund, please contact us at info@crownhome.in. Our dedicated customer service team is here to help.

We value your trust in Crown Home and are committed to providing you with products and services of the highest quality. Thank you for choosing Crown Home.